{"id":2581,"date":"2026-05-04T01:43:51","date_gmt":"2026-05-04T01:43:51","guid":{"rendered":"http:\/\/10.236.237.24\/?page_id=2581"},"modified":"2026-07-17T12:54:38","modified_gmt":"2026-07-17T12:54:38","slug":"nqas","status":"publish","type":"page","link":"https:\/\/nhm.tn.gov.in\/ta\/nqas\/","title":{"rendered":"NQAS"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2581\" class=\"elementor elementor-2581\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2df48e0 e-flex e-con-boxed e-con e-parent\" data-id=\"2df48e0\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ea6c894 elementor-widget elementor-widget-hfe-breadcrumbs-widget\" data-id=\"ea6c894\" data-element_type=\"widget\" data-widget_type=\"hfe-breadcrumbs-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav aria-label=\"Breadcrumb\"><ul class=\"hfe-breadcrumbs hfe-breadcrumbs-show-home\"><li class=\"hfe-breadcrumbs-item hfe-breadcrumbs-first\"><span class=\"hfe-breadcrumbs-home-icon\"><\/span><a href=\"https:\/\/nhm.tn.gov.in\/ta\"><span class=\"hfe-breadcrumbs-text\">Home<\/span><\/a><\/li><\/ul><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1b8da15 e-flex e-con-boxed e-con e-parent\" data-id=\"1b8da15\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-efb900c e-flex e-con-boxed elementor-invisible e-con e-child\" data-id=\"efb900c\" data-element_type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;slideInRight&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7acc748 elementor-widget elementor-widget-text-editor\" data-id=\"7acc748\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"section\">\n\n<!-- HERO -->\n<div class=\"nhm-hero\">\n<div class=\"nhm-hero-content\">\n<div class=\"nhm-tag\">Quality Assurance &amp; Accreditation<\/div>\n<h2>National Quality Assurance Standards (NQAS)<\/h2>\nThe National Quality Assurance Programme (NQAS), launched by the Ministry of Health and Family Welfare, Government of India, aims to improve the quality and safety of care in public health facilities. Introduced in 2013, NQAS provides a standardized quality framework with defined checklists and benchmarks to assess and continuously enhance service delivery.\n\nNQAS is implemented across District Hospitals, Sub-District Hospitals, Community Health Centres, Primary Health Centres, and Health Sub-Centres (including urban facilities), fostering a culture of quality, patient safety, and accountability within the public health system.\n\n<\/div>\n<div class=\"nhm-hero-image\">\n<div class=\"nhm-highlight-stat\">\n<div class=\"big\">8<\/div>\nAreas of Concern\n\n<\/div>\n<\/div>\n<\/div>\n<!-- INTRODUCTION -->\n<div class=\"nhm-achievement\">\n<h3><i class=\"dashicons dashicons-awards\"><\/i>\nFramework of Quality of Care<\/h3>\nFramework of Quality of Care describes the importance of the Donabedian Model in healthcare quality. It covers the aim and implementation strategies for improvement in the quality of care provided by public healthcare facilities. It also describes how uniformity, reliability, and resilience are interwoven within the quality standards and their measurement system. :contentReference[oaicite:0]{index=0}\n\n<\/div>\n<!-- STRUCTURE -->\n<h3>Structure of the National Quality Assurance Standards<\/h3>\nThe main pillars of Quality Measurement Systems are Quality Standards. These standards have been grouped within the eight areas of concern. :contentReference[oaicite:1]{index=1}\n\n<!-- 8 AREAS -->\n<h3>NQAS Measures Quality Through Eight Broad Areas of Concern<\/h3>\n<div class=\"nhm-feature-grid\">\n<div class=\"nhm-feature-card\">\n<h4>A. Service Provision<\/h4>\n<\/div>\n<div class=\"nhm-feature-card\">\n<h4>B. Patient Rights<\/h4>\n<\/div>\n<div class=\"nhm-feature-card\">\n<h4>C. Inputs<\/h4>\n<\/div>\n<div class=\"nhm-feature-card\">\n<h4>D. Support Services<\/h4>\n<\/div>\n<div class=\"nhm-feature-card\">\n<h4>E. Clinical Services<\/h4>\n<\/div>\n<div class=\"nhm-feature-card\">\n<h4>F. Infection Control<\/h4>\n<\/div>\n<div class=\"nhm-feature-card\">\n<h4>G. Quality Management<\/h4>\n<\/div>\n<div class=\"nhm-feature-card\">\n<h4>H. Outcome<\/h4>\n<\/div>\n<\/div>\n<!-- DEFINITIONS -->\n<div class=\"nhm-section-alt\">\n<ul class=\"objective-list\">\n \t<li>Standards are the statement of requirements for critical to quality components.<\/li>\n \t<li>Measurable Element is a specific attribute of a standard which should be looked into for assessing the degree of compliance to a particular standard.<\/li>\n \t<li>Checkpoints are tangible measurable points which can be objectively observed and scored.<\/li>\n<\/ul>\n<\/div>\n<!-- TABLE -->\n<h3>Summary of Standard, Measurable Element &amp; Departmental Checklist<\/h3>\n<div class=\"table-responsive\">\n\n&nbsp;\n<table class=\"data-table\">\n<thead>\n<tr>\n<th>Component<\/th>\n<th>District\n\nhospital<\/th>\n<th>CHC<\/th>\n<th>PHC<\/th>\n<th>UPHC<\/th>\n<th>AAM-SC<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Area of Concern<\/td>\n<td>8<\/td>\n<td>8<\/td>\n<td>8<\/td>\n<td>8<\/td>\n<td>8<\/td>\n<\/tr>\n<tr>\n<td>Standards<\/td>\n<td>75<\/td>\n<td>71<\/td>\n<td>50<\/td>\n<td>35<\/td>\n<td>48 [A] \/ 50 [B]<\/td>\n<\/tr>\n<tr>\n<td>Measurable Elements<\/td>\n<td>380<\/td>\n<td>334<\/td>\n<td>250<\/td>\n<td>200<\/td>\n<td>124 [A] \/ 129 [B]<\/td>\n<\/tr>\n<tr>\n<td>Checklists<\/td>\n<td>21<\/td>\n<td>14\/9<\/td>\n<td>6<\/td>\n<td>12<\/td>\n<td>1<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"nhm-banner\">These standards are ISQUA accredited and meet global benchmarks in terms of comprehensiveness, objectivity, evidence, and rigor of development. :contentReference[oaicite:2]{index=2}<\/div>\n<!-- SCORING -->\n<h3>Assessment Method and Scoring<\/h3>\n<div class=\"nhm-feature-grid\">\n<div class=\"nhm-feature-card\">\n<h4>2 Marks<\/h4>\nFor full compliance when 100% of the intent of the checkpoint is met.\n\n<\/div>\n<div class=\"nhm-feature-card\">\n<h4>1 Mark<\/h4>\nFor partial compliance when 50% to 99% of the intent of the checkpoint is met.\n\n<\/div>\n<div class=\"nhm-feature-card\">\n<h4>0 Marks<\/h4>\nFor non-compliance when less than 50% of the intent of the checkpoint is met.\n\n<\/div>\n<\/div>\n<!-- CERTIFICATION -->\n<h3>Criteria for National Certification<\/h3>\n<div class=\"stat-grid\">\n<div class=\"stat-card\"><strong style=\"font-size:32px\">70%<\/strong>\nOver All Hospital Score (or More)<\/div>\n<div class=\"stat-card\"><strong style=\"font-size:32px\">70%<\/strong>\nDepartment Wise Score (or More)<\/div>\n<div class=\"stat-card\"><strong style=\"font-size:32px\">70%<\/strong>\nArea of Concern Wise Score (or More)<\/div><\/div>\n<div class=\"stat-grid\">\n<div class=\"stat-card\"><strong style=\"font-size:32px\">70%<\/strong>\nCore Standards (or More)<\/div>\n<div class=\"stat-card\"><strong style=\"font-size:32px\">50%<\/strong>\nStandard Wise Scores (or More)<\/div>\n<div class=\"stat-card\"><strong style=\"font-size:32px\">70%<\/strong>\nPatient Satisfaction Score (or More)<\/div>\n<\/div>\n<!-- PLANNING -->\n<h3>Planning Assessment Activities<\/h3>\nQuality assurance would be a continual and comprehensive cyclic process. The aim is to cover all public health facilities. Following set of activities should be undertaken internally by the facility: :contentReference[oaicite:3]{index=3}\n<div class=\"nhm-timeline\">\n<div class=\"nhm-timeline-item\"><strong>Step 1<\/strong>\nFormation of Facility-Level Quality Assurance Team<\/div>\n<div class=\"nhm-timeline-item\"><strong>Step 2<\/strong>\nImplementation of Quality Assurance Activities<\/div>\n<div class=\"nhm-timeline-item\"><strong>Step 3<\/strong>\nInternal Assessment<\/div><\/div>\n<div class=\"nhm-timeline\">\n<div class=\"nhm-timeline-item\"><strong>Step 4<\/strong>\nGap Identification and Action Planning<\/div>\n<div class=\"nhm-timeline-item\"><strong>Step 5<\/strong>\nRoot Cause Analysis<\/div>\n<div class=\"nhm-timeline-item\"><strong>Step 6<\/strong>\nSetting up the Measuring Indicators<\/div>\n<\/div>\n<!-- CERTIFICATION PROCESS -->\n<h3>External Certification Process<\/h3>\n<div class=\"nhm-process\">\n<div class=\"nhm-process-step\"><strong>1<\/strong>\nInternal Assessment For Certification.<\/div>\n<div class=\"nhm-process-step\"><strong>2<\/strong>\nAssessement for District-Level Certification.<\/div>\n<div class=\"nhm-process-step\"><strong>3<\/strong>\nApplication for State Assessement.<\/div>\n<div class=\"nhm-process-step\"><strong>4<\/strong>\nAssessment for State-Level Certification<\/div>\n<\/div>\n<div class=\"nhm-process\">\n<div class=\"nhm-process-step\"><strong>5<\/strong>\nApplication for National Assessment<\/div>\n<div class=\"nhm-process-step\"><strong>6<\/strong>\nNHSRC Scrutiny and Coordination<\/div>\n<div class=\"nhm-process-step\"><strong>7<\/strong>\nCertification Validity and Surveillance<\/div>\n<div class=\"nhm-process-step\"><strong>8<\/strong>\nRe-Certification After Three Years<\/div>\n<\/div>\n<!-- INCENTIVES -->\n<h3>Sustenance and Incentives<\/h3>\n<div class=\"nhm-feature-grid\">\n<div class=\"nhm-feature-card\">\n<h4>Financial Incentives<\/h4>\n<ul class=\"objective-list\">\n \t<li>25% for Individual Incentives<\/li>\n \t<li>75% for Patient Welfare and Improving Work Environment<\/li>\n \t<li>Annual Incentives of Same Amount for Maintaining the Accreditation<\/li>\n<\/ul>\n<\/div>\n<div class=\"nhm-feature-card\">\n<h4>Non-Financial Incentives<\/h4>\n<ul class=\"objective-list\">\n \t<li>Facilitation at State Level<\/li>\n \t<li>Publication of Achievement in Media<\/li>\n \t<li>CMEs, Trainings and Short Courses for Staff<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<!-- PERFORMANCE -->\n<h3>Physical Performance (Cumulative)<\/h3>\n<div class=\"stat-grid\">\n<div class=\"stat-card\"><strong  style=\"font-size:32px\">20<\/strong>\nDistrict Head Quarters Hospital (DH)<\/div>\n<div class=\"stat-card\"><strong  style=\"font-size:32px\">83<\/strong>\nSub-District Hospitals (SDH)<\/div>\n<div class=\"stat-card\"><strong  style=\"font-size:32px\">147<\/strong>\nCommunity Health Centers (CHC)<\/div>\n<div class=\"stat-card\"><strong  style=\"font-size:32px\">667<\/strong>\nPrimary Health Centers (PHC)<\/div><\/div>\n<div class=\"stat-grid\">\n<div class=\"stat-card\"><strong  style=\"font-size:32px\">198<\/strong>\nUrban Primary Health Centers (UPHC)<\/div>\n<div class=\"stat-card\"><strong  style=\"font-size:32px\">1232<\/strong>\nHealth Sub-Centers (HSC)<\/div>\n<div class=\"stat-card\"><strong  style=\"font-size:32px\">2347<\/strong>\nTotal<\/div>\n<\/div>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Home Quality Assurance &amp; Accreditation National Quality Assurance Standards (NQAS) The National Quality Assurance Programme (NQAS), launched by the Ministry of Health and Family Welfare, Government of India, aims to improve the quality and safety of care in public health facilities. Introduced in 2013, NQAS provides a standardized quality framework with defined checklists and benchmarks [&hellip;]<\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2581","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/nhm.tn.gov.in\/ta\/wp-json\/wp\/v2\/pages\/2581","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nhm.tn.gov.in\/ta\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nhm.tn.gov.in\/ta\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nhm.tn.gov.in\/ta\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/nhm.tn.gov.in\/ta\/wp-json\/wp\/v2\/comments?post=2581"}],"version-history":[{"count":0,"href":"https:\/\/nhm.tn.gov.in\/ta\/wp-json\/wp\/v2\/pages\/2581\/revisions"}],"wp:attachment":[{"href":"https:\/\/nhm.tn.gov.in\/ta\/wp-json\/wp\/v2\/media?parent=2581"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}